Effective Date: 6/10/26
Matlock Electric (“Matlock,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect SMS consent information.
We may collect personal information that you provide to us directly, including:
Name
Company name
Job title
Mailing address
Email address
Phone number or mobile number
Service address
Account, billing, or payment-related information
Information submitted through website forms, phone calls, emails, service requests, or other communications
Information related to security, fire alarm, access control, video surveillance, monitoring, inspections, service, and project requests
We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and website usage data.
We use personal information to:
Respond to customer inquiries
Provide quotes, service, inspections, monitoring, installations, and support
Schedule appointments or service visits
Communicate about service requests, sales inquiries, account updates, billing, and operational matters
Send internal operational notifications to authorized employees
Maintain customer records
Improve our services, website, and customer experience
Comply with legal, regulatory, contractual, insurance, and safety obligations
Protect our customers, employees, systems, and business operations
Matlock Electric may use SMS messaging for operational and business-related communications, including service alerts, sales inquiry notifications, appointment or scheduling updates, account notifications, customer callback requests, and urgent operational messages.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or visit our website at https://www.matlock-electric.com
SMS consent is not shared with third parties or affiliates.
We do not sell, rent, or share mobile opt-in information, SMS consent, or text messaging originator opt-in data with third parties or affiliates for marketing or promotional purposes.
All categories of information sharing described in this Privacy Policy exclude SMS opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties, except as necessary to provide SMS messaging services, comply with applicable law, or support the delivery of messages through telecommunications carriers, messaging providers, and related service providers.
We may share personal information only as necessary with:
Service providers that help us operate our business, such as IT providers, phone system providers, payment processors, software providers, monitoring partners, and customer support tools
Subcontractors or business partners involved in providing service to customers
Legal, regulatory, insurance, or governmental entities when required
Professional advisors, such as attorneys, accountants, or auditors
Successors or assigns in connection with a business transaction, if applicable
We do not sell personal information.
We use reasonable administrative, technical, and physical safeguards to help protect personal information. No system can be guaranteed to be completely secure, but we take steps to protect information against unauthorized access, misuse, loss, or disclosure.
You may contact us to request that we update or correct your personal information. You may opt out of SMS messages by replying STOP to any SMS message.
Matlock Electric
Fort Smith, Arkansas
Website: https://www.matlock-electric.com
Email: info@matlock-electric.com
Phone: 479-783-7777